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Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 10 days of your purchase.
1. Please contact us to request a refund and we will assign you a tracking #.
2. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If you have selected the wrong product by accident, you may return it for an exchange. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped within 48 hours Monday – Friday 9am – 5pm. Depending on your shipping option the time frame for delivery is determined by the carrier.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
We do ship to most of the world at an Airmail flat rate of $14.25 NZD per order
Your order will arrive between 10-14 working days